LEGAL
Terms & Conditions
Last updated: April 2026 · Applies to all GoLaunchly projects
By paying a deposit, signing a quote, or confirming a project in writing (including via WhatsApp or email), the Client is considered to have read and agreed to these Terms in full. These Terms apply to all projects delivered by GoLaunchly.
GoLaunchly will deliver the services described in the agreed quote or package. Anything not explicitly included in the agreed scope is not covered unless confirmed in writing. Minor visual differences may occur across different devices and browsers.
Post-delivery support is limited to fixing genuine technical defects reported within 7 calendar days of handover. Design or content changes requested after this period are handled as a new quote.
We collect payment in two stages:
• 50% upfront via PayNow or bank transfer to begin the project
• 50% upon completion before the site goes live
Work only begins once the initial payment and all required business content are received. Invoices are payable within 3 business days of issue. If payment is not received by the due date, GoLaunchly reserves the right to pause work until the outstanding amount is settled. Timelines will extend accordingly.
Each package includes a set number of revision rounds:
• Build — 1 revision
• Launch — 2 revisions
• Grow — 4 revisions
• Scale — unlimited revisions within scope
A revision is defined as one consolidated round of feedback submitted in a single written message.
Feedback sent across multiple messages at different times may be treated as separate revision rounds at GoLaunchly's discretion.
Any request that expands or materially changes the original scope, including additional pages, new features, or redesigns, is a change request and is not included in your package. A separate quote will be issued and must be approved in writing before any additional work begins.
Revisions beyond your package limit will be quoted separately. No extra work begins without written approval.
GoLaunchly operates Monday to Friday, excluding Singapore public holidays. All response times and project timelines are based on business days only.
Estimated timelines assume the Client provides content, feedback, and approvals promptly.
To keep things on track, the Client is expected to:
• Provide all required inputs (logos, business details, and media) to start the project. If GoLaunchly is handling the copywriting, the Client must still provide the raw information needed for the drafts to start the project.
• Respond to feedback requests and milestone deliveries within 3 business days
• Submit all feedback for a revision round in a single, consolidated message.
If GoLaunchly does not receive a response to a milestone within 3 business days, we may treat that version as approved so we can move to the next stage. Any changes requested after this "auto-approval" may count as a new Revision round.
If the Client does not respond or provide required inputs for 21 calendar days, GoLaunchly may close the project. The initial deposit will be forfeited and any remaining work will be cancelled. Reactivating a closed project is treated as a new project and may incur a restart fee of $100.